cplace and collaboration Factory at a glance
Munich-based company collaboration Factory only launched its cplace product, which was developed from an innovative university project, in 2014. The company quickly attracted numerous well-known companies as clients. As a technical integration partner to collaboration Factory, we will advise you on all aspects of cplace and will train your employees to use the product.
THE CPLACE PLATTFORM
The cplace platform offers a high degree of flexibility and can be tailored to your individual needs based on a modular structure. In addition to standard modules, you can incorporate Solution Templates, Premium Apps or agile tools at any time so that the platform is optimally integrated into your system landscape.
Modular, networked, adjustable
Maximize the flexibility of your project management tool landscape with the cplace platform.
It allows you to expand various solution modules and Premium Apps as you wish and combines them effectively with one another.
MEETING MANAGEMENT APP
In a tool-based working environment, the ability to record and track tasks and decisions is fundamental to efficient work. The Tiba Tech Meeting Management App for cplace lets you create tasks and decisions directly from meetings and track them together with tasks from other sources in clear and customized dashboards. You can also create minutes of meetings and task lists and export them into customizable Office templates, for example, to include external persons who are responsible for tasks.
Our cplace services
Tiba Tech is your reliable partner when it comes to implementing and using the cplace products.
Phase 1: current state analysis
Choosing the right project management tool is a major challenge for many companies.
A current state analysis can be used to document organizational, methodical, cultural and technical conditions or requirements and to identify procedural or methodological deficits. It is important to consider weaknesses as well as strengths in this context. At the end of the day, the success of a tool is determined by its ability to improve processes and to integrate seamlessly.
The current state analysis also serves as the basis and preparation for a possible software evaluation. In this case, Change Management is used to initiate necessary changes. Further measures can be initiated on the basis of additional analyses.
Phase 2: finding the solution
To successfully evaluate and select the right project management tool, all relevant requirements must be precisely formulated in advance and then derived and documented on the basis of processes and use cases. Tiba Tech draws on expertise from previous implementation projects to guarantee expedited tool selection.
During this phased selection process, the fundamental character of the tools, the coverage of the requirements and the logical integration and expansion are evaluated. This approach minimizes the implementation risk and increases user acceptance.
Phase 3: implementation & rollout
After a project management tool solution has been selected, it must be successfully implemented. In this case, it is important to have an implementation strategy that takes account of the solution’s complexity and the client’s requirements while also minimizing implementation risk. Thanks to its many years of experience, Tiba Tech has measurable and scalable best-practice approaches for this.
Key success factors:
- The application and agreed releases are productive on the planned date, which means that the implementation is rolled out on schedule.
- The expectations of all stakeholders are taken into account, thus minimizing the potential for conflict between the internally involved stakeholders.
- Users understand, accept and apply the application.
- User training on how to handle the new PM software that is provided after the implementation is bolstered by effective change management.
Phase 4: operation
Once the project management software has been successfully introduced, it is essential to ensure that it runs smoothly.
Tiba Tech can provide go-live support immediately after the launch as well as support for the longer-term operation of the project management tool. On request, Tiba Tech can also take care of the ticket system. Detailed service level agreements for 1st-, 2nd- and 3rd-level support ensure that all tickets are processed promptly and correctly. The administrators operating the ticket system have an excellent knowledge of the technical processes and the PM software used. Outsourcing 1st- and 2nd-level support can reduce the workload for internal resources. In addition, permanently assigned contact partners ensure continuity.
In addition to professional support for questions about the software’s mode of operation, our range of services includes technical support, such as server maintenance, data correction and data management.
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