Phase 1: current state analysis

Choosing the right project management tool is a major challenge for many companies.

A current state analysis can be used to document organizational, methodical, cultural and technical conditions or requirements and to identify procedural or methodological deficits. It is important to consider weaknesses as well as strengths in this context. At the end of the day, the success of a tool is determined by its ability to improve processes and to integrate seamlessly.

The current state analysis also serves as the basis and preparation for a possible software evaluation. In this case, Change Management is used to initiate necessary changes. Further measures can be initiated on the basis of additional analyses.

Phase 2: finding the solution

To successfully evaluate and select the right project management tool, all relevant requirements must be precisely formulated in advance and then derived and documented on the basis of processes and use cases. Tiba Tech draws on expertise from previous implementation projects to guarantee expedited tool selection.

During this phased selection process, the fundamental character of the tools, the coverage of the requirements and the logical integration and expansion are evaluated. This approach minimizes the implementation risk and increases user acceptance.

Phase 3: implementation & rollout

After a project management tool solution has been selected, it must be successfully implemented. In this case, it is important to have an implementation strategy that takes account of the solution’s complexity and the client’s requirements while also minimizing implementation risk. Thanks to its many years of experience, Tiba Tech has measurable and scalable best-practice approaches for this.

Key success factors:

• The application and agreed releases are productive on the planned date, which means that the implementation is rolled out on schedule.
• The expectations of all stakeholders are taken into account, thus minimizing the potential for conflict between the internally involved stakeholders.
• Users understand, accept and apply the application.
• User training on how to handle the new PM software that is provided after the implementation is bolstered by effective change management.

Phase 4: operation

Once the project management software has been successfully introduced, it is essential to ensure that it runs smoothly.

Tiba Tech can provide go-live support immediately after the launch as well as support for the longer-term operation of the project management tool. On request, Tiba Tech can also take care of the ticket system. Detailed service level agreements for 1st-, 2nd- and 3rd-level support ensure that all tickets are processed promptly and correctly. The administrators operating the ticket system have an excellent knowledge of the technical processes and the PM software used. Outsourcing 1st- and 2nd-level support can reduce the workload for internal resources. In addition, permanently assigned contact partners ensure continuity.

In addition to professional support for questions about the software’s mode of operation, our range of services includes technical support, such as server maintenance, data correction and data management.