Phase 4: operation
Once the project management software has been successfully introduced, it is essential to ensure that it runs smoothly.
Tiba Tech can provide go-live support immediately after the launch as well as support for the longer-term operation of the project management tool. On request, Tiba Tech can also take care of the ticket system. Detailed service level agreements for 1st-, 2nd- and 3rd-level support ensure that all tickets are processed promptly and correctly. The administrators operating the ticket system have an excellent knowledge of the technical processes and the PM software used. Outsourcing 1st- and 2nd-level support can reduce the workload for internal resources. In addition, permanently assigned contact partners ensure continuity.
In addition to professional support for questions about the software’s mode of operation, our range of services includes technical support, such as server maintenance, data correction and data management.